A coach on every call
Real-time voice coaching for call center agents
Supercharge agent performance
We believe the big potential in AI is to empower people, not replace them. Engage AI allows you to understand conversations in a completely new way, through tone of voice. With data-driven insights and monitoring of both customers’ and employees’ experiences, it enhances customer satisfaction, increases agent engagement, brings teams closer together, and works in complete harmony with your preferred contact center platform.
Fully integrated with Genesys
Unleash the power of empathy in every customer call
Fully integrated with Genesys
Show customers you care
Genesys is all about delivering incredible customer service, and now with Jabra Engage AI instantly integrated, it’s even easier for your agents to understand customers’ needs and give them VIP treatment on every call.
Instant customer satisfaction at your fingertips
Engage AI's features are now just a click away for Genesys users. Personalize and refine your customer interactions, improve call outcomes, and gain insights that drive meaningful change in your contact center. Since Engage AI is fully integrated with Genesys, you can say goodbye to any setup - just find it in the Genesys App Foundry, hit ‘Download’, and you’re good to go.
The perfect fit
Engage AI works seamlessly with your existing Genesys setup, which means your teams can instantly get their heads around it. Not only does this save training time, it also creates happier teams, since they can get on with what they do best - serving up excellent customer experiences.
Try for free today
Take your customer experiences to the next level with the integrated intelligence of Jabra Engage AI. Try it now for free to see the difference it makes to your agents’ performance.
Improved costumer experience with Engage AI
- - Help at every level, for advisors, supervisors, and managers
- - Instant feedback with real-time call monitoring and conversation analytics, delivering on-call feedback and guidance to agents and supervisors
- - Post-call advice for personalized performance trends reviews for individual agents and teams
- - Enhanced audio quality on calls
- - Intuitive easy-to-use interface
Customer reviews
KPIs that speak for themselves
Hearing Care Central, a division of Saint Clair Communication, recognized the value of having a real-time understanding of customer sentiment during live calls and chose to invest in Jabra Engage AI.
Hearing Care Central, a division of Saint Clair Communication, recognized the value of having a real-time understanding of customer sentiment during live calls and chose to invest in Jabra Engage AI.
The resulting KPIs speak for themselves, as Christopher McBride, Director of Contact Center Operations at Hearing Care Central, explains, “The power of Engage AI is that it gives us an instant pulse check on our individual customer communications. Analytical data based on the perception of the caller and how our agent is speaking to them is a real win for us. Our customer experience changed drastically. I’ve been in call center management for 29 years and I’ve seen all kinds of quality improvement methods, and Jabra Engage AI is one of the most effective tools I’ve ever seen”.
Welcome to a new way of working
Together, Jabra and Genesys improve agent productivity. Leverage our latest audio technology with Genesys® contact centers, to deliver a consistent and transparent customer experience and differentiating your services from the rest.
Privacy & safety
- - Privacy first with GDPR-compliant data
- - AI model and analytics run 100% locally on the agent's computer and guidance to agents and supervisors
- - No sensitive data is sent to the cloud
