Future of work series

Welcome to work
beyond the keyboard

New study by Jabra and the London School of Economics reveals how talking to AI will transform the way we work.

Talking to AI:
the bridge to the future of work

Imagine a workplace where Generative AI isn’t just a tool, it’s a colleague. Where your AI anticipates your needs, pulls up the right resources, and even collaborates with other agents on your behalf. No typing. No delays. Just seamless, natural interaction.

This isn’t the distant future. This is the next generation of how we will interact with Generative AI. It's powered by voice, and it's coming sooner than we think.

How will talking to AI reshape the way we work?

Jabra’s ground-breaking new study conducted with the London School of Economics Behavioural Lab explores how voice AI is redefining collaboration, trust, and the very nature of work itself, and the findings are clear:

Voice AI is set to become the default interface by 2028.

The findings at a glance

Research highlights

3 years to take off

14% of participants preferred voice over typing when interacting with Generative AI. Referenced against well-established technology adoption curves, this represents a tipping point and suggests we are on the verge on mainstream usage

Our modelling signals that we’re not simply talking about a possibility of voice as a primary modality with AI at work. We’re standing at the very edge of take-off.

Trust increases when we talk to AI

Trust in AI increased by 33% when people used voice instead of text. Voice interaction makes AI feel less like a tool and more like a collaborator - a critical shift as agentic AI takes on more complex, integrated roles across workflows.

Performance hinges on training

Voice AI isn’t a one-size-fits-all solution. In our study, voice-preferring users performed 20% worse on certain tasks, often due to the challenge of articulating complex thoughts aloud.

These findings don’t diminish its potential. They highlight the need to identify the right tasks for voice and invest in training and technology to unlock its full potential.