Details

• New feature: added support for Jabra Evolve2 buds 
• New feature: full call control support for Zoom macOS client
• Updated: UI firmware update flow when using Automatic device updates
• Performance and stability improvements

Details

• New feature: Microphone boom arm position setting available under Settings, turned off per default. Feature only available for Jabra Engage 40, Engage 50 & Engage 50 II.
• New feature: Support for Jabra Perform 45 product
• Updated: UI text in Settings pane
• Fixed: continuous firmware update loop of Jabra Pro 930 and Jabra Motion Office
• Fixed: successful firmware update UI notification showing a ! for Jabra Evolve2 65 and Jabra Engage 75 in certain scenarios
• Fixed: after update of Jabra Direct on macOS old version number was shown in the About section
• Fixed: incorrect firmware update feedback on macOS for Jabra Engage 50 and Jabra Engage 65
• Fixed: not able to send analytics to Jabra Xpress on macOS for Jabra PanaCast 50
• Fixed: missing microphone toggle button during firmware update of Jabra PanaCast
• Fixed: wrong error code for Evolve 65t on macOS when headset is on low battery
• Performance and stability improvements

Details

• Updated: UI text messages for certain error codes
• Updated: scheduled firmware update performance and UI 
• Fixed: not able to update Jabra PanaCast 50 on macOS
• Fixed: after uploading a ringtone it was not possible to change other settings or save a configuration
• Fixed: not possible to recover Jabra Engage 50 in all scenarios, after a firmware update interruption 
• Fixed: uploading a ringtone to Jabra Engage 75 could get stuck
• Performance and stability improvements

Details

• Updated: UI performance for camera controller
• Updated: Automatic Device Update default value is OFF instead of ON, on a fresh Jabra Direct installation
• Fixed: call control with Zoom not working if Zoom was launched prior to Jabra Direct
• Fixed: Zoom not available as Preferred Softphone when certain Zoom MSI files was used for deployment
• Fixed: UI bugs in firmware update mode
• Fixed: firmware update timer was not cancelled in all scenarios if set in certain ways in Jabra Xpress
• Fixed: firmware update notification was not presenting in certain scenarios if local time and admin time was different
• Performance and stability improvements

Details

• Updated: added support for Jabra Link 400
• Updated: added support for Jabra Engage 55
• Updated: macOS installer
• Updated: minor UI and text updates
• Fixed: incorrect battery percentage shown for certain Jabra Evolve and Jabra Evolve2 products
• Fixed: Give a Rating did not work correctly in all instances
• Performance and stability improvements

Details

• Updated: firmware updater on macOS
• Performance and stability improvements

Details

• Updated: Jabra Direct will prompt the user with an available update if the connected headset or base is not using the latest firmware
• Fixed: issue updating Jabra Pro 925/935 on macOS
• Fixed: recurring Windows pop-up “Go to updates”
• Performance and stability improvements

Details

• New feature: automatic firmware update (enabled per default)
o Start firmware automatically (5 minutes after a new firmware is registered in Jabra Direct for a given device)
o Option to temporarily postpone a firmware update for 15 minutes, 1 hour or 4 hours
o Option to select Do not update**
o Option to automatically start firmware update if laptop is disconnected from charger*
• Fixed: Jabra Xpress package name in some case was missing after minimizing and reopening the Jabra Direct tray icon
• Fixed: custom Jabra Xpress package name in some cases was not reflected correctly in Jabra Direct
• Performance and stability improvements

*Requires to be set and managed in Jabra Xpress.
** Not possible for end-users managed by Jabra Xpress

Details

• Updated: Zoom plug-in
o Possible to end a Zoom meeting with the answer/end button.
o Start meeting with muted microphone
• Fixed: certain product images and settings was not displayed correctly
• Fixed: in Proxy setup certain devices as Jabra Handset 450, Jabra Pro 900 and Jabra Pro 9400 series settings was not displayed 
• Fixed: Tray menu list could not be closed correctly
• Fixed: issue changing language on certain devices 
• Fixed: not being able to save Jabra Panacast settings
• Performance and stability improvements

Details

• New feature: Jabra PanaCast 50* option to configure proxy support settings for the Ethernet cable
• Fixed: Jabra PanaCast camera preview showed black screen
• Fixed: Jabra Link 360 was unable to pair in certain cases
• Fixed: Jabra Direct crashed when extracting a Jabra Diagnostic Report in rare cases
• Fixed: Jabra Direct displayed incorrect release note URLs in certain cases
• Fixed: Jabra Engage 65/75 issue when uploading custom ringtone
• Performance and stability improvements

*Jabra PanaCast 50 requires firmware version 1.14.2 or later

Details

• New supported products: Jabra Evolve2 75
• New supported products: Jabra PanaCast 20
• Updated: firmware updater for macOS
• Updated: firmware updater for Windows
• Fixed: firmware update issue on macOS with Japanese language
• Performance and stability improvements

Details

• New feature: added proxy support (System and user level proxy configuration) 
• New feature: added support for ARM for the following products: Jabra Biz 2400II CC, Jabra Biz 2300 USB, Jabra Biz 1500 USB, Jabra Evolve 20/20SE/30/30II/40/80,
Jabra Evolve2 30/40/65/85, Jabra Engage 50/65/75, Jabra Pro 9450/9460/9465/9470 series, Jabra PanaCast, Jabra PanaCast 20, Jabra PanaCast 50 and Jabra Link 380
• Fixed: continuously checking for updates 
• Updated: option to select Microsoft Teams as preferred softphone on macOS 
• Updated: minor UI updates
• Performance and stability improvements

Details

• New feature: 1-click download and install of new Jabra Direct version
• New feature: "Cancel" button to the update window (Preparing state and Download state)
• Updated: Improvements on firmware updater
• Performance and stability improvements

Details

• New feature: Notification to the user if Jabra Direct does not have internet access or access to the Jabra Xpress server
• Updated: Avaya one-X softphone integration for Windows
• Updated: CounterPath softphone naming on macOS
• Updated: Minor UI updates
• Fixed: Several images shown for the same device
• Fixed: A rare issue with the firmware updater for Jabra Evolve2 40
• Performance and stability improvements

Details

• Fixed an issue triggering certain antivirus scanners during installation process. 

Details

• New supported product: Jabra PanaCast 50
• Performance and stability improvements

Details

• Updated: Avaya one X integration – Windows only
• Updated: Lync integration – Windows only
• Updated: SDK integration – Windows only
• Updated: Jabra Evolve2 30 is visible during a firmware update process
• Fixed: crash in certain cases running a Mac with Japanese language
• Fixed: Bluetooth pairing list might be empty when connecting a supported Bluetooth device
• Fixed: issue where Jabra Link 370 Teams version may not be able to recover if in firmware update mode
• Performance and stability improvements

Details

• Performance and stability improvements

Details

• Updated: removed 3rd party vendor headsets from device overview
• Updated: minor UI updates
• Performance and stability improvements

Note: Jabra Direct for macOS requires macOS version 10.15.x or later

Details

• Updated: user experience is enhanced with new UI
• Updated: added support for macOS 11.x/Big Sur* and Apple M1 Chip**
• Fixed: during a firmware update the first option in the language list was not preselected
• Performance and stability improvements

*Jabra Direct for macOS is optimized for macOS 10.15.x and macOS 11.x
** Requires Rosetta 2 to be installed on the computer. The user will be prompted automatically to install this application when installing Jabra Direct.

Details

• New feature: integrated and improved firmware recovery function (macOS)
• New feature: improved and integrated firmware updater (macOS)
• Performance and stability improvements

Note: We expect macOS 11 (Big Sur) is supported in a release in week 51

Details

• Updated: firmware update performance for Jabra Biz 2400II USB BT, Jabra Speak 410 and Jabra Speak 510 – Windows only.
• Updated: electron framework from version 6 to version 10 – Windows only
• Updated: angular framework from version 5 to version 10 – Windows only
• Updated: webpack framework from version 3 to version 4 – Windows only
• Updated: typescript framework from version 2.6.2 to version 4 – Windows only
• Performance and stability improvements – Windows only

Details

• Fixed: issue where a face detection box could occur in the video picture in certain situation when using Jabra PanaCast (Windows only)

Details

• New feature: integrated and improved firmware recovery function (Windows only)
• Fixed: issue where connected devices did not display (Windows only)
• Performance and stability improvements (Windows only)

Details

• New feature: improved and integrated firmware updater for Windows
• Improved: product settings depended on each other (Windows only)
• Performance and stability improvements (Windows only)

Details

Details
• New feature: Ability to save/reset Image Quality settings for Jabra PanaCast.
• New feature: Option to choose between Instant Zoom, Natural Zoom or Off for Jabra PanaCast.
• Performance and stability improvements

Details
 
• New feature: added product information section for Jabra PanaCast
• New feature: new Camera Adjustment panel to access the Jabra PanaCast settings for Image quality and Camera Adjustments in Jabra Direct main window (settings are available if Jabra Direct icon is disabled in system tray)
• Updated feature: enhanced Jabra PanaCast settings for Image Quality by adding the corresponding numerical value for the given image setting
• Updated: support for Avaya IX workplace Softphone (Windows only)
• Performance and stability improvements

*** Please upgrade to this version if you use Jabra Direct 2.0 in a proxy setup.***

Details

• Fix: Due to a security weakness in Proxy environments, we have decided to remove support of Proxy in Jabra Direct 2.0. Please reach out to support portal for guidance on resolution and alternatives.

Details

• Updated: Microsoft Teams application is visible in Jabra Direct UI (Windows)
• Updated: Zoom Meetings application is supported by Jabra Direct (Windows)
• Updated: NPS module (Windows, Mac)
• Performance and stability improvements

Details

• New feature: This release introduce support for Jabra PanaCast video solution. With Jabra Direct user can perform runtime setting changes to e.g. lighting and view conditions.
• Feature of disabling/enabling built-in Microphone is available as well.
• Lastly, Firmware update both from Local file and Cloud - of Jabra PanaCast is supported in Jabra Direct.
• Fixed: Issue with Applocker not being able to whitelist Jabra Direct application
• Performance and stability improvements

New supported products

• Jabra Panacast

Details

• Fixed: Various UI issues
• Fixed: An installation issue on certain Windows 10 feature versions.
• Updated: Engage 75 Time Synchronization is set to OFF after re-attaching the device
• Performance and stability improvements

• New feature: added proxy support - in some cases the proxy access require a password and user name for access through the proxy server
• New feature: We now support on-prem deployment of Jabra Direct and Jabra Xpress – more info here: Install Docker Containers with firmware, settings, device images, and front & back end solution to manage Jabra devices: https://hub.docker.com/r/gnaudio/jabra-xpress-frontend
• Updated: user interface and related text
• Fixed: Jabra Direct did not open after rebooting the computer
• Fixed: Jabra Evolve 75 - issue updating the firmware using Jabra Link 370
• Performance and stability improvements

Details

• Updated: Jabra Engage 65/75 – uploading personal ringtone is now supported in all formats including .wav and MP3 files
• Fixed: Jabra Engage 75 - base clock is not synchronized with computer clock
• Fixed: Jabra Xpress - locked settings can still be changed
• Fixed: Jabra devices may be shown multiple times
• Fixed: Jabra Engage 75 - settings are not displayed after having been applied in Jabra Xpress
• Fixed: Jabra Engage 75 - settings in Jabra Direct and Jabra Xpress are not aligned
• Fixed: Jabra Link 370 - some settings disappear after restoring to default settings (macOS only)
• Fixed: Jabra Engage 50 - settings are missing when on a call
• Fixed: UI and text issues
• Performance and stability improvements

Details

• Jabra Evolve 65t

Details

• Fixed: Incorrect audio bandwidth set for Jabra Engage 65/75
• Fixed: Incorrect time for base Powernap for Jabra Engage 65/75
• Performance and stability improvements

Details

• Known issue: upload of image or ringtone with Jabra Engage 65 is supported in default format only.
• Known issue: upload of image or ringtone with Jabra Engage 75 is supported in default format only.

Supported OS

• Windows 7, 8, 8.1 and 10
• macOS 10.11-10.14

Unsupported devices

• Jabra UC Voice 150, 250, 550 & 750 (version A is still supported)

Unsupported OS

• Windows XP

NOTE: Windows users: from October 16, 2018 Jabra Direct 2.0 (version 4.x or newer) replaces Jabra Direct (version 3.x or earlier). When installing Jabra Direct 2.0 the previously installed version of Jabra Direct is uninstalled.

MacOS users: from October 16, 2018 Jabra Direct 2.0 (version 4.x or newer) replaces Suite for Mac (version 2.x or earlier).

Read more here www.jabra.com/direct

The following devices are currently not supported. Support is expected in Q4 2018.

• Jabra GN2000 USB
• Jabra GO 6400 Series
• Jabra Link 220
• Jabra Link 260
• Jabra Link 280
• Jabra Link 350
• Jabra Pro 925
• Jabra Link 30, 32, 33, 41, 43, 44
• Jabra Evolve 20 (selected versions are unsupported. Contact Jabra Enterprise Support for further information)

Details

• Jabra Engage 65, 75

• Speak 410 – support for Smart button
• Evolve 75e
• Answer incoming calls when separating earbuds
• Wired USB audio setting – charging cable functions as audio cable
• Vibration setting – additional option
• Single connect during calls - closes all other connections during a call and reestablishes them when the call has ended
• Help text updates
• Various stability and performance improvements

See the Jabra Direct datasheet on https://www.jabra.com/software-and-services/jabra-direct

Details

• Jabra Speak 510 - support for Smart button
• Jabra Speak 810 - support for Bluetooth over-the-air (OTA) firmware updates
• Jabra Evolve 65/Jabra Evolve 75 - "Connected mobile phone" setting is displayed only when connected using Bluetooth
• Microsoft Skype for Business integration - support for Do-Not-Disturb (DND) state

See the Jabra Direct datasheet on https://www.jabra.com/software-and-services/jabra-direct

Details

• Jabra Evolve 75e

• Minor (CSR) fix when used with Windows 10
• Other small bug fixes

See the Jabra Direct datasheet on https://www.jabra.com/software-and-services/jabra-direct

Details

• Jabra Evolve 20SE

• Minor update to Jabra Firmware updater
• Minor bug fixes

See the Jabra Direct datasheet on https://www.jabra.com/software-and-services/jabra-direct

Note: This update is requried to update Jabra Speak 710 to version 1.28.

Details

• Jabra Evolve 75

• The “PC audio link” control feature (available only for Jabra Bluetooth devices connected via Jabra Link 360/370) has been extended to have two sub settings in the Jabra Direct Dashboard
• “PC audio link” for audio only
• “PC communication link” for audio and communication presence
• "Accept incoming call on undock" setting added for Jabra Pro 9400
• Various stability and performance improvements

Details

• Jabra Speak 710
• Jabra Link 370

• Minor improvements and bug fixes.

See the Jabra Direct datasheet on http://www.jabra.com/software-and-services/jabra-direct

Details

• Avaya Equinox 3.0 or later

See the Jabra Direct datasheet on http://www.jabra.com/software-and-services/jabra-direct

Details

• Support for Preferred Softphone setting managed from Jabra Xpress
• Support for Noise at Work setting for:
  
  • Jabra Evolve 20, 30, 30 II, 40, 65, 80
  • Jabra Stealth UC
• Feedback option – users can rate and comment on their experience with Jabra products

• CounterPath Bria
• CounterPath X-Lite

• Jabra Pro 9450: update to the mute functionality

See the Jabra Direct datasheet on http://www.jabra.com/software-and-services/jabra-direct

Details

• Minor improvements

See the Jabra Direct datasheet on http://www.jabra.com/software-and-services/jabra-direct

Details

New Jabra audio devices supported:

• Jabra Evolve 30 II (support for settings and firmware updates)

Improved softphone integration for:

• Broadsoft UC-One and re-branded UC-One variants
• NEC SP350

Jabra Direct User Interface improvements:

• Firmware update simplified
• Device language selection improved in Settings
• Better display and management of Bluetooth connected headsets
• Settings view improved
• Previously connected devices now optionally displayed in Direct Dashboard

Details

New Jabra audio devices supported:

• Jabra Biz 1500
• Name Tag setting feature added for Jabra Link 230 & 260

Improved softphone integration for:

• Avaya Communicator for Lync & Skype for Business (driver enhancement regd. detection)
• CounterPath Bria (detection and management of Bria softphones branded by other companies)

System requirements & Compatibility:
See the Jabra Direct datasheet, page 3.

Details

Improved softphone integration for:

• Skype for Business 2016 (Generic implementation added)
• IBM Sametime (driver enhancements and bug fixes)

Improved Jabra audio device support for:

• Jabra Pro 9400: Added "Ultra Low Power" setting
• Jabra Pro 9450: Added password protection of "Wideband/Narrowband"

System requirements & Compatibility:
See the Jabra Direct datasheet, page 3.

Details

New Jabra audio devices supported:

• Jabra Speak 810

Improved softphone integration for:

• Cisco IP Communicator (driver enhancements and bug fixes)
• Cisco Jabber & Cisco UC Integration for Microsoft Lync (driver enhancements and bug fixes)
• IBM Sametime (driver enhancements and bug fixes)

Jabra Direct enhancements

• Various stability improvements

System requirements & Compatibility:
See the Jabra Direct datasheet, page 3.

Details

New Jabra audio devices supported:

• Jabra Biz 2400 II USB
• Jabra Link 860
• Jabra Link 14201-43 (Cisco EHS cable, expected available in July 2015)

Jabra audio devices with improved feature supported:

• Jabra Biz2300 Value Pack 1 (available via firmware upgrade to BIZ 2300)
• Jabra Pro 9400

New softphone integrations:

• CounterPath X-lite 4.6 or above
• Avaya Communicator for Microsoft Lync 2013

Improved softphone integration for:

• Cisco Jabber (optimizations)
• Microsoft Lync (renamed to Skype for Business)
• IBM Sametime (driver enhancements and bug fixes)

New Jabra Direct features and enhancements:

• Jabra Intelligent Call Transfer feature – available for Microsoft Lync/Skype for Business with Jabra Evolve 40 and 80.
  Notice: Must be enabled in Jabra Direct under General Setting. Jabra Evolve 40 and 80 must be upgraded to firmware version 2.0 or newer (available soon) to support Jabra Intelligent Call Transfer.
• Improved support for assistive software (screen reader software used by blinds and weak sighted, e.g. MS Windows Narrator and Freedom Scientific JAWS)
• Various stability improvements and graphical changes applied for Jabra Direct

System requirements & Compatibility:
See the Jabra Direct datasheet, page 3: http://www.jabra.com/direct

Details

• All-new User Interface with simple design and focus on the audio device(s) available
• Improved for touchscreen usage
• Status & readiness information available via the new Direct dashboard, displaying when the headset(s) and softphone(s) are ready for your next call
• Easy access from the Direct dashboard (click the J-icon in Windows Notification area) into the Jabra Direct home screen where all features are available and manageable
• Simplified settings control to improve the personalization of attached audio device(s)
• Automatic softphone detection and enabling of Remote Call Control between a Jabra device and installed softphone(s)
• Built-in help information (mouse-over shows help text)
• Improved support information, including the ability to generate Diagnostic Report

NOTICE: BY APRIL 13TH 2015 JABRA DIRECT REPLACES JABRA PC SUITE

Details

• Jabra Stealth UC product support in Jabra Control Center and Jabra Firmware Updater
• Various stability and performance improvements

System requirements & Compatibility:
See help file in JPCS or Installation guide.

Details

• BroadSoft UC-One softphone
• BroadSoft based softphones variants (branded under other names, though often including ‘UC-One’)

Improved integration for:

• Skype (driver enhancements and bug fixes)

New features and enhancements:

• Jabra Evolve 30 product support in Jabra Control Center

Details

Improved integration for:

• Counterpath Bria softphone (driver enhancements and bug fixes)

• Jabra Evolve 20, 40, 65 and 80 product support in Jabra Control Center
  (Evolve 40 and 80 connects via and shows as Evolve Link controller)
• Jabra Link 230 and 260 product support in Jabra Control Center
• Jabra Link 14201-41 product support in Jabra Firmware Updater
  (Jabra Link 14201-41 shows as Link 14201-33/41)
• Jabra PC Suite SDK version 1.6 (Evolve features supported)
  (SDK backwards compatibility issues fixed)

System requirements & Compatibility:
See help file in JPCS or Installation guide.

Details

• Counterpath Bria softphone (driver enhancements and bug fixes)

New features and enhancements:

• Jabra Evolve 20, 40, 65 and 80 product support in Jabra Control Center (Evolve 40 and 80 connects via and shows as Evolve Link controller)
• Jabra Link 230 and 260 product support in Jabra Control Center
• Jabra Link 14201-41 product support in Jabra Firmware Updater (Jabra Link 14201-41 shows as Link 14201-33/41)
• Jabra PC Suite SDK version 1.6 (Evolve features supported)

System requirements & Compatibility:
See help file in JPCS or Installation guide.

Details

• Counterpath Bria softphone version 3.5 or above
• Cisco Jabber softphone version 9.6 or above

New features and enhancements:

• Jabra Motion Office product support in Jabra Control Center
• Jabra Link 265 new Audio Protection Setting product support in Jabra Control Center
• Various stability and security improvements

System requirements & Compatibility:
See help file in JPCS or Installation guide.

Details

• ShoreTel 14 softphone
• IBM Sametime 9 softphone
• IBM Sametime softphone client embedded in Lotus Notes

Improved integration for:

• NEC softphone (driver enhancements and bug fixes)
• Avaya softphone (driver enhancements and bug fixes)

New features and enhancements:

• Jabra Pro 925 and 935 product support in Jabra Control Center
• Jabra Dial 550 product support in Jabra Control Center
• Jabra Biz 2300 product support in Jabra Control Center
• Jabra Pro 9400 ValuePack 4 product support in Jabra Control Center
• Jabra Link 265 product support in Jabra Control Center
• Various stability improvements

System requirements & Compatibility:
See help file in JPCS or Installation guide.

Details

• Cisco Jabber 9.2.2 (Driver Enhancements and Bug fixes)
• Microsoft Lync (show “In a Call” status)
• Cisco Unified Personal Communicator (Hold/Resume handling for Passive calls)

New features and enhancements:

• Show Call Manager during call, with menu support for both incoming and outgoing calls
• Battery status shown for Speak 510 speakerphone (when connected via USB)
• New Auto pairing parameter for LINK360 in Jabra Control Center
• Various stability improvements

System requirements & Compatibility:
See help file in JPCS or Installation guide.

Details

• Cisco Jabber 9.2

• Skype (according to updated Skype guidelines)
• IBM Sametime (Automatic plug-in activation for existing IBM SameTime users)

• Jabra Pro 900, Value Pack 1

• Added battery meter icon for wireless Jabra products in Windows notification bar
• Added IVRS support on dial pad products for all SP drivers
• Added Jabra Speak 510 voice prompt disable option
• Added Jabra Motion auto reject mobile calls option
• Various stability improvements

Details

• NEC SP 350 with Jabra device call control
• Presence integration for MS Lync, Skype and Cisco CUPC

• Jabra Speak 510
• Jabra Motion

• Various stability improvements

System requirements & Compatibility:

See help file in JPCS or Installation guide.

Details

• New Jabra Control Center features for Jabra BIZ 2400 USB and Jabra LINK 280 USB (Customize your USB controller “Soft Buttons”)
• Improved SDK Integration
  
  

Details

• Accept incoming call
• End call
• Mute/unmute microphone
• Place call on hold
• Resume call on hold

• New Jabra Control Center features for Jabra BIZ 2400 USB and Jabra LINK 280 USB (Customize your USB controller “Soft Buttons”)