Research and insights.

Resources

Dive in deeper

Engage AI is built on over 20 years of research and millions of real conversations. These resources give you a closer look at the ideas, insights and research behind it all – and how’s it’s making every call count for more.

Blog Posts:

White papers:

COMPLEX CALLS
Accelerating agents and AI in the post-pandemic contact center pivot

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Research:

What sounds beautiful is good? How employee vocal attractiveness affects customer’s evaluation of the voice-to-voice service encounter

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How (Fast) Can I Help You? Tone of Voice and Telephone Operator Efficiency in

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Voice only comms enhance empathetic accuracy

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How the voice persuades

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The 30 second sale

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Partners:

Genesys

Genesys + Jabra

Linkando

The new standard.

The way we work is changing. We spend 20% more time collaborating than we did six years ago, but available concentration time has shrunk by 10%.

We’ve re-engineered our world-leading Evolve Series, allowing us to bring you significant performance enhancements across the board. A new standard of noise isolation, improved busylight and richer audio for both calls and music. The Evolve2 range is based on a upgradeable platform that will add even more value and future proof your investment.

These are professional headsets, but not as you know them. Welcome to the new standard.

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Found what you are looking for?

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Research and insights.

Resources

Dive in deeper

Blog Posts:

Building engaged and empowered hybrid contact centres

The two most important CX KPIs (that you’ve probably never heard of)

Why tone AI is the most powerful tool in customer experience

White papers:

COMPLEX CALLSAccelerating agents and AI in the post-pandemic contact center pivot

Research:

What sounds beautiful is good? How employee vocal attractiveness affects customer’s evaluation of the voice-to-voice service encounter

How (Fast) Can I Help You? Tone of Voice and Telephone Operator Efficiency in

Voice only comms enhance empathetic accuracy

How the voice persuades

The 30 second sale

Partners:

Genesys

Genesys + Jabra

Linkando

The new standard.

Apply for a free trial

Need technical support?

COMPLEX CALLS
Accelerating agents and AI in the post-pandemic contact center pivot