not (pageUrl eq null and supportPageUrl eq null) and attributes/any(a: a eq 'Product_Portfolio|Jabra') and (attributes/all(a: a ne 'Meta_Refurbished|True') or attributes/any(a: a eq 'Meta_Accessorytype|17'))
Unlock your team's potential with our AI-powered call center software
MEET ENGAGE AI
Make the most of every call with the power of Engage AI
Every call has the potential to be a great one. Engage AI helps you unlock it effortlessly. It automates admin, clears customer background noise and reads tone in real time. Post-call insights show what’s working – and what’s not – for better performance every time.
More satisfied customers. More motivated agents. More efficient calls. And more time for what matters most: human connection.
What you're up against
Manual call centre processes can waste precious seconds and skills. Supervisors miss key coaching moments. Agents scramble to talk and take notes. Speech-to-text only tells us what was said, not how it was said. And QA is more guesswork than guidance.
Half the picture. Half the coaching. Supervisors can't give feedback on what they don't hear. And speech-to-text catches what was said but, crucially, not how it was said. Coaching moments pass by - and so does the chance to improve.
Focus. Split. “Just a sec while I note that down. " Sound familiar? Agents toggle between talking and typing and no one can give 100% to both. Calls lose momentum, frustration builds and those notes? Often rushed, sometimes wrong.
Quality assurance. Not so reassuring Random sampling catches a few calls, but most slip through the net. And by the time patterns show up, the moment’s gone and the insight’s as stale as the canteen croissant.
How Engage AI can help
Engage AI automates manual call centre processes and guides in real time. Supervisors can deliver better feedback, agents can focus on customers and calls stay at a standard everyone is proud of.
REAL-TIME COACHING
Read the energy. Instantly.
It's not what you say, it’s how you say it. Engage AI listens for tone on both ends of the call, picking up on voice patterns and energy shifts in real time. Agents see the live results in a fun, simple, colour-coded display – with alerts when tone changes, so they can keep the conversation on track.
And because angry sounds angry in every language, it works across them all. It’s also bias-tested to stay fair for every voice.
More empathy. Less guesswork. And no more wondering if "fine" really means fine.
WORKFLOW AUTOMATION
Make short work of long calls
Free your agents to focus on solving customer problems instead of writing them down with live transcription, topic detection and instant, automated summaries. Less post-call admin. Phew. More time connecting with customers. Bonus.
AUTOMATED QUALITY ASSURANCE
Full picture. Fraction of the work.
Supervisors don’t need to rely on random call sampling or patchy surveys. Engage AI captures every call and flags key moments, tone shifts and trends in a clear, easy-to-use dashboard.
Coaching becomes faster, more focused and genuinely helpful – for better calls, every time.
SPEECH ENHANCEMENT
Hear. Every. Single. Word.
Block out the barking, blasting and background chaos. ClearSpeech technology removes unwanted noise from the customer’s end so agents can hear them first time, every time. No more “Sorry, could you repeat that?”. Just more problems solved faster and more from every second of every call.
PlayDemoPauseDemo
without ClearSpeech
with ClearSpeech
PlayDemoPauseDemo
without ClearSpeech
with ClearSpeech
PlayDemoPauseDemo
without ClearSpeech
with ClearSpeech
PlayDemoPauseDemo
without ClearSpeech
with ClearSpeech
AGENT EXPERIENCE
Grow as you go
Engage AI supports agents in real time with personalised feedback, coaching prompts and the right nudge at the right moment. Progress is tracked, wins are recognised and yes – there are badges. And avatars. And maybe even the occasional high-five. Because when agents feel confident, every conversation gets better. And every call counts for more.
The Engage AI effect
Engage AI makes every call count. Literally.
Research on over 1.5 million real-life calls has shown that using Engage AI improves the experience for both customers and agents.
Up to 20% increase in customer satisfaction scores.
Positive tone = positive customer experiences
Up to 30% reduction in call length
Shorter calls = saved costs
50% more accurate customer sentiment data
More motivation = increased wellbeing and productivity
70% of agents are more motivated. Bonus.
More motivation = increased wellbeing and productivity
85% of supervisors feel more connected to their teams
Better connected colleagues = improved support and teamwork
Customer stories
Hear it from the people who count
Engage AI provides immediate, actionable conversation insights to drive meaningful improvements and deliver concrete results to power our customer service.
Sabrina Lehchibi, Knowledge manager, WORLDLINE
Jabra Engage AI is one of the most effective tools I’ve seen. It takes a lot of the guesswork out of quality assurance.
Christopher McBride, Director of Contact Center Operations, HEARING CARE CENTRAL
To get started, all you need is Windows, a softphone and a headset - any headset (try ours for bonus features).
Very little configuration is required, so your team will be making calls count for more in no time. And if you prefer everything in one place, you can integrate Engage AI with your existing systems using our APIs.
Better still, our software is compatible with all leading call centre platforms. Below are just a few examples. Easy.
Pitch. Perfected.
It’s not always what you say that counts, but how you say it. Engage AI alerts agents to subtle tone changes mid-call so they can adjust in real-time. Customers feel heard. Agents feel more confident. And everyone gets more from the call.
Make every word count.
It’s not always what you say that counts, but how you say it. Engage AI alerts agents to subtle tone changes mid-call so they can adjust in real-time. Customers feel heard. Agents feel more confident. And everyone gets more from the call.
Tagging. Sorted.
Calls are tagged automatically, so agents can spend more time connecting and less time clicking.
More talking. Less typing.
Get every conversation transcribed and summarised instantly. No juggling note-taking. No wasted time. Just 100% focus on what matters most – the human on the other end of the line.
Supervision. Supercharged.
No more “hang on while I find my supervisor”. Leaders get live alerts so they can jump in, support fast and keep an eye on every call – no matter where they’re working from.
Call ends. Learning continues.
Agents earn badges, unlock avatars, track progress and get helpful nudges in real time. The result? Higher engagement, better morale and Mondays that don’t feel quite so much like Mondays.
Game on. Service up.
Agents earn badges, unlock avatars, track progress and get helpful nudges in real time. The result? Higher engagement, better morale and Mondays that don’t feel quite so much like Mondays.
Customer sentiment. Scored.
Pair Engage AI with a Jabra headset and get even more from every call.
Tap your headset to control key features. Experience a 360 noise-free audio experience. See noise levels visualised in real-time. And even get nudged when your boom arm’s off.
Together, they deliver a call experience that works perfectly in sync. Because when everything connects, every call counts for more.
Engage AI x Jabra Engage headset
Make every call count even more
Pair Engage AI with a Jabra headset and get even more from every call.
Tap your headset to control key features. Experience a 360 noise-free audio experience. See noise levels visualised in real-time. And even get nudged when your boom arm’s off.
Together, they deliver a call experience that works perfectly in sync. Because when everything connects, every call counts for more.
With Engage AI, your data stays exactly where it belongs – with you.
Engage AI Core makes sure sensitive stays safe, processed securely on your own premises. Need more AI power? Engage AI Complete brings additional cloud-based AI capabilities, protected by the highest levels of security.
Whichever version you choose, Engage AI is fully GDPR and AI Act compliant. Your data is always fully encrypted, whether it’s on the move or at rest. Plus, sensitive information gets automatically redacted from every output – for extra peace of mind.
Frequently asked questions
Is Engage AI for call centers only?
No. While Engage AI is popular in call centers, it’s also ideal for any professional who talks to
customers by phone – such as financial advisors, sales teams, or support staff.
Will Engage AI work across different cultures, languages, and dialects?
Yes. Engage AI’s tone analysis model has been rigorously tested across a wide range of languages and
accents, ensuring reliable performance in most cultural contexts. Engage AI’s speech-to-text model works
across most languages . If you’d like details about a specific language or region, just contact us.
Which headsets are compatible with Engage AI?
Engage AI works with any Jabra headset – not just the Engage series. While optimized for Jabra devices,
we also support other headset brands but some might require custom integration.
Can ClearSpeech be offered as a separate module?
ClearSpeech is not available on its own. It’s included exclusively as part of the Engage AI package.
I’m only interested in tone analysis, not transcription. What are my options?
No problem. Engage AI comes in two plans: Core and Compete. If you want just tone insights and don’t
need
speech-to-text, the Core plan is the one for you. It gives you both real-time and post-call tone
analysis without transcribing calls.
How do I deploy Engage AI?
Engage AI software runs in the cloud and is managed by Jabra. To get started, you simply install a
lightweight app on each user’s device which can be easily managed using an MSI package.
Can all data, including call analysis, be stored on premises?
Engage AI is primarily cloud-based. Some on-premises storage options may be available. Contact our
support team to explore what’s possible.
Where is call data captured and stored?
Call data is captured locally while the call is happening and securely stored in compliance with data
protection regulations. By default, data can be stored in either Microsoft Azure data centers in The
Netherlands or Deutsche Telekom’s Open Telekom Cloud in Germany. If you prefer, you can store the data
in your own cloud environment instead.
Can Engage AI data integrate with my existing systems?
Yes. While Engage AI includes rich built-in reporting, it also provides a simple API that allows you to
export data for use in your own BI or analytics tools. Contact our support team for access and
documentation.
Are there existing plugins or connectors for CRM and other platforms?
We offer ready-to-use connectors for many popular platforms. If you need something custom, our API makes
it easy to build your own integration.
What’s the difference between speech-to-text and tone-based technology in Engage AI?
Speech-to-text captures what was said and is valuable for automation, analytics, and customer insights.
Tone analysis focuses on how things are said - providing real-time insights into energy, sentiment, and
engagement, even across languages.
Why is Engage AI a helpful tool for call center agents?
Engage AI boosts agent motivation by recognizing standout performance in real time – especially valuable
for remote work. It also nudges agents when tone dips - such as after lunch - helping them re-engage.
Plus, real-time avatars visually reflect conversational tone, so agents gain instant feedback, helping
them connect better with customers.
Does Engage AI record calls?
No. Engage AI does not record calls. It analyzes and transcribes them in real time but does not store
the
call transcriptions. It only stores call summaries, call reasons, call topics, and other key info.
What real-time prompts do agents get?
Agents get helpful nudges about things like speaking too fast or slow, long pauses, interruptions,
energy
levels, or sounding monotoneous?.
What notifications can supervisors get?
Supervisors are notified about patterns in agent performance, call quality issues, audio problems (like
background noise), and when coaching might be helpful. These can be based on live calls or trends over
time.
Contact Sales
Get the best solution for your organisation and specific use case. Our experts can advise on products, compatibility and UC deployments.
Apply for a free trial
We offer free trials for companies of 100+ employees that are replacing their current devices or have a new project. T&Cs apply.
Need technical support?
For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.
We offer free trials for companies of 100+ employees that are replacing their current devices or have a new project. T&Cs apply.
Need technical support?
For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.