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新款

Engage AI

Analyze. Empathize. Optimize.

Why tone?

Your tone is one of the best customer service tools you have in your toolbox – customers won’t remember the exact words you used, but they’ll remember that you sounded friendly and engaged, and that you empathized with their situation and did everything you could to help. How do they get that impression? Your tone.

Research shows that tone is the most effective predictor of emotion, such as sentiment, engagement levels, and wellbeing. It’s far more impactful than what’s actually being said, and perhaps even more surprisingly, more informative than body language (read more here).

With a friendly and consistent tone, you’ll have happier customers. (read more here) People who train their vocal delivery over time will enjoy more effective communications.”

The best thing about tone is that it knows no borders. An angry person still sounds angry in Mandarin, Spanish, and Danish. Engage AI is designed and tested to work effectively for many types of speakers, providing more reliable analytics and fairer results. Deployment is simplified for contact centers, especially those that handle multiple languages.

And finally, tone has simplified privacy considerations compared to speech-to-text. Tone is analyzed on the PC of the agents, meaning that no sensitive audio or text data will be streamed to the cloud.

Would you like to learn more about the power of tone? Get in touch. We’d love to hear from you.

联系销售

为您的组织和特定用例提供较好的解决方案。我们的专家可以就产品、兼容性和统一通信部署提供建议。

申请免费试用

我们为员工超过 500 名并且正在更换现有设备或开展新项目的公司提供免费试用。条款和条件适用

即时销售协助

实时聊天 | 400-998-0833 | 9:00-12:00/ 13:00-18:00 (北京时间).

需要技术支持?

有关产品支持和保修相关问题,请访问我们的支持页面,您可以找到用户手册、常见问题解答、视频、联系信息等。

立即获取帮助

我们的销售专家随时准备为您提供帮助

简要描述

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申请免费试用

我们为员工超过 500 名并且正在更换现有设备或开展新项目的公司提供免费试用。条款和条件适用

即时销售协助

实时聊天 | 400-998-0833 | 9:00-12:00/ 13:00-18:00 (北京时间).

需要技术支持?

有关产品支持和保修相关问题,请访问我们的支持页面,您可以找到用户手册、常见问题解答、视频、联系信息等。

立即获取帮助